Key Responsibilities

  • Perform/Analyze Daily, Weekly, and Monthly reports related to customers and internal operations 
  • Deploying, automating, monitoring, maintaining Code for RPA Processes 
  • Ensuring the availability, performance, scalability and security of productions systems 
  • Pre-production Acceptance Testing to help assure the quality of our products / services. 
  • System troubleshooting and problem solving across platform and application domains. 
  • Suggesting architecture improvements, recommending process improvements. 
  • Work with software engineers to create and maintain development tool chains and environments using containerization tools 
  • Work as part of the team, with minimal direction 
  • Participate in code release management 
  • Handling Ticketing Systems 
  • Ticketing System configuration 
  • Managing Customer Success 
  • Dealing with Windows OS

Skills and Experience

  • BSc of Engineering or Computer Science 
  • ITIL Knowledge is must 
  • Coding Background is a must (.net or Java or python) any coding language 
  • Transition management experience is a plus 
  • Customer Success Management is a plus

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