IT Engineer

IT Engineer

IT Engineer

Experienced
Cairo
Posted 2 months ago

JOB RESPONSIBILITIES:

  • Education bachelor’s degree in information systems or computer science.
  • Computer skills practicing Microsoft MCSA/MCITP /CCNA
  • Good knowledge of Microsoft SQL or another related Database technology

JOB REQUIREMENTS:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Assist with onboarding of new users
  • Install, test and configure new workstations, peripheral equipment and software
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Perform timely workstation hardware and software upgrades as required
  • Perform computers imagine and using management software

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